Privacy policy

PEST PARTNERSHIP

WEBSITE PRIVACY POLICY

This Privacy Policy was last updated on 2th April 2024.

Introduction

Welcome to Pest Partnership’s Website Privacy Policy.

Partners Group Step Bidco (UK) Limited is the controller of, and responsible for, your personal data (Pest Partnership, we, us and our).

This Privacy Policy applies to users of our website (you, your, yours). This Privacy Policy aims to give you information on how Pest Partnership collects and processes your personal data through your use of this website.  Personal data is data from which you can be identified directly (e.g. via your name, address or contact details) or indirectly (e.g. via your IP address). It does not include data where your identity has been removed (anonymous data).

[This website sets out information on the various businesses and brands that we operate in the UK and EU. We do not sell or provide products or services directly via this website. You may consult this website for information on our businesses and brands in each country, but you should visit the relevant website of our businesses / brands for more information on the products and services provided by each of them. Please visit the privacy policy on the relevant business’s / brand’s website for information on how it collects and processes your personal data.]

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements other notices and privacy policies and is not intended to override them.

This privacy notice explains:

• what personal data we collect about you;
• how we obtain your personal data;
• on what basis we use your personal data;
• how we use your personal data;
• how long we keep your personal data;
• with whom we share your personal data;
• transfer of your personal data outside the UK or EEA;
• how we protect your personal data; and
• your rights regarding your personal data.

We keep this Privacy Policy under regular review, and we may change it from time to time. We encourage you to review this Privacy Policy periodically so that you are aware of any changes. This Privacy Policy was last updated at the date shown at the start of this document.

This website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

If you have any questions or concerns, please contact us using the details set out in the Contact Us section below.

What personal data do we collect about you?

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth.
• Contact Data includes email address, postal address and telephone numbers.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How do we obtain your personal data?

We gather information about you when you provide it to us, or interact with us directly:

• when you get in touch with us; or
• when you sign up for our newsletter or marketing.

As you interact with our website, we will automatically collect Technical Data about you, your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please refer to our Cookie Policy for more information about how we use cookies and similar technologies.

We may combine information that we have about you from various sources, including the information that you have provided to us.

On what basis do we use your personal data?

Data protection law sets out a number of different legal bases on which we may rely to collect and use your personal data. Most commonly, we will rely on the following legal bases to process your personal data:

• where it is necessary for our legitimate interests (or those of a third party);
• to comply with legal and regulatory obligations; and
• where you have given your consent. Generally, we do not rely on consent as a legal basis for processing your personal data although if we send you direct marketing communications in your personal capacity, rather than a representative or employee of your business, we will get your consent before sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

How do we use your personal data?

The table below sets out a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

How long will we keep your personal data?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal regulatory, tax, accounting or other requirements.

In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

With whom do we share your personal data?

We may share your personal data with the parties set out below for the purposes explained above:

• other companies in the Pest Partnership group;
• service providers that provide us with hosting services, cloud computing services, analytics services, and other IT and administration services;
• professional advisors such as lawyers, auditors, bankers and insurers who provide professional services to us or our group;
• law enforcement and public authorities, regulators and other authorities (such as courts) who require reporting or disclosure of the personal data; and
• third parties that we sell, transfer or merge parts of our business or our assets with (including where we acquire another business).

Transfers of your personal data outside of the UK or EEA

We may disclose your personal data outside the UK or European Economic Area (EEA) to the parties described in the With whom do we share your personal data? section above.

Whenever we transfer your personal data internationally, we ensure at least one of the following data protection law-approved transfer mechanisms is relied on:

• the transfer is to a jurisdiction that has been designated as “adequate” (i.e. providing an equivalent level of data protection as that in the UK or the EEA) by the UK Secretary of State or by the European Commission;
• where we have entered into pre-approved contractual clauses for international transfers out of the EEA (approved by the EU Commission) or out of the UK (approved by the UK Information Commissioner’s Office or the UK Secretary of State) with the data recipient outside the EEA or the UK respectively; or
• where data protection law otherwise permits us to transfer your personal data outside the UK or EEA (e.g. where we have obtained your explicit consent).

Please contact us if you would like further information on the specific mechanism used by us when transferring your personal data internationally.

How we protect your personal data

We will implement appropriate measures to ensure that your personal data remains protected and secure. These measures include a variety of security measures and technologies to help protect your personal data from unauthorised access, use, disclosure, alteration or destruction.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

The transmission to us of information via the internet or a mobile phone network connection may not be completely secure and any transmission is at your own risk.

Your rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include:

• Access: the right to request access to your personal data, including to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Correct: the right to request correction of any incomplete or inaccurate data we hold about you.
• Erase: the right to request that your personal data is deleted.
• Object: the right to object to our processing of your personal data (including where we are processing your personal data for direct marketing purposes).
• Restrict: the right to request that we suspend the processing of your personal data.
• Withdraw consent: where we are relying on your consent to process your personal data, you have the right to withdraw your consent. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
• Transfer: the right to request that we provide you, or a third party you have chosen with your personal data in a structured, commonly used, machine-readable format.

There may be circumstances where we cannot, or are entitled not to, respond to your request to exercise your rights above (e.g. where data protection law exempts us from compliance with your request). We will inform you of this, where relevant, at the time you make your request.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You also have the right to make a complaint to your local supervisory authority if you are not satisfied with the way in which we have handled your personal data. We would, however, appreciate the chance to deal with your concerns before you approach the your local supervisory authority so please contact us in the first instance.

If you are in the UK, your local supervisory authority is the Information Commissioner’s Office (ICO), the UK regulator for data protection issues. The ICO can be contacted using the details below.

The Information Commissioner’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

If you are in the EEA, the list of supervisory authorities (including their contact details) can be found here.

Contact us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights, please contact us by email at:

Partners Group Step HoldCo (UK) Limited

Email address:

Postal address: 33 Charterhouse Street, London, EC1M 6HA